What is emotional labor According to Hochschild 1983 )?

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What does Hochschild mean by emotional labor?

By definition (Hochschild, 1983, The Managed Heart), emotional labor refers to regulating or managing emotional expressions with others as part of one’s professional work role.

What is an example of emotional labour as defined by Arlie Hochschild?

Emotional labor, as she conceived it, referred to the work of managing one’s own emotions that was required by certain professions. Flight attendants, who are expected to smile and be friendly even in stressful situations, are the canonical example.

What is emotional labor in sociology?

Emotional labor refers to the process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines. … These include studies of interactive work and research directly focused on emotions and their management by workers.

Does Hochschild think that emotional labor is alienating?

Hochschild appears to argue that emotional labour elicits a more profound form of alienation than even Marx imagined. This is because the majority of workers can only cope with their estrangement by ‘fusing’ their commercialised selves with their real, ‘private sphere’ selves.

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Why is emotional labor Bad?

Research has shown that workers in jobs that demand emotional labour are at high risk of anxiety and burnout. Stress at work often affects their personal lives since, having been forced to grin all day, they arrive home emotionally depleted.

How do I explain emotional labor to my husband?

“Basically you want to explain to them what emotional labor is, give some examples of how you are handling it within your relationship, and finish with some of the tasks you’d like him to take over,” Hartstein says. If they’re not familiar with the concept, they’ll have no idea how to go about doing more of it.

What are the four components of emotional labor?

To better understand your emotional skills, the first step to take is to familiarise yourself with the four basic components of emotional intelligence.

  • 1) Self-awareness. …
  • 2) Self-management. …
  • 3) Social awareness. …
  • 4) Relationship management.

What are the 5 characteristics of emotional intelligence?

According to Daniel Goleman , an American psychologist who helped to popularize emotional intelligence, there are five key elements to it:

  • Self-awareness.
  • Self-regulation.
  • Motivation.
  • Empathy.
  • Social skills.

What is emotional labor relationship?

All relationships involve some level of emotional work, from caring for a friend who’s feeling down to trying to articulate your emotions respectfully while arguing with your romantic partner. In some relationships, though, one person often ends up taking the brunt of this so-called emotional labor.

What is the difference between emotional work and emotional Labour?

Emotion work has use value and occurs in situations in which people choose to regulate their emotions for their own non-compensated benefit (e.g., in their interactions with family and friends). By contrast, emotional labor has exchange value because it is traded and performed for a wage.

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What is emotional intelligence linked to?

Emotional intelligence is the ability to identify and regulate one’s emotions and understand the emotions the others. A high EQ helps you to build relationships, reduce team stress, defuse conflict and improve job satisfaction.

What is emotional contagion theory?

Emotional contagion refers to the process in which an observed behavioral change in one individual leads to the reflexive production of the same behavior by other individuals in close proximity, with the likely outcome of converging emotionally (Panksepp and Lahvis, 2011).

How is emotional labor gendered?

While emotional labour in the form of caring has been associated with femininity in that it draws on feminine attributes of nurturing and service to others, data suggests a gendered division of labour within the caring role. This division of labour can be seen to be drawn along traditional gender lines.